Welcome to Reiver Marketing. We strive to ensure your satisfaction with every purchase and service engagement. Please read our refund policy carefully to understand your rights and responsibilities.
Digital Products
We offer refunds for digital products within 30 days of purchase. To be eligible for a refund, the following conditions must be met:
- The product must be in its original state and condition.
- You must provide proof of purchase.
- The request must be submitted within 30 days of purchase.
Refunds are processed back to the original form of payment. Please allow up to 14 for the refund to reflect in your account.
Services
Our services include consulting, marketing campaigns, and other customized solutions. Refund eligibility for services varies:
Consulting Services: Refunds are considered if the service has not been fully rendered. Requests must be made within 14.
Marketing Campaigns: Refunds are evaluated based on campaign performance and adherence to agreed-upon metrics. Contact us to discuss your specific situation.
Physical Products
We accept returns and offer refunds on physical products within 30 days of purchase. The item must be unused and in the same condition as received. Return shipping costs may apply.
How to Request a Refund
To request a refund, please contact our customer support team. Provide your order details and reason for the refund request. We will review your request and notify you of the approval or rejection status.
Non-Refundable Items
Certain items are non-refundable:
- Gift cards
- Downloadable software products
- Customized services
- Products damaged after receipt
Late or Missing Refunds
If you haven’t received your refund within the expected timeframe, please check your bank account. Contact your credit card company or bank, as processing times vary. If you’ve done all of this and still have not received your refund, please contact us for assistance.
Policy Changes
Reiver Marketing reserves the right to update or modify this refund policy at any time. Any changes will be effective immediately upon posting on our website.